An effective driver training program is critical to a safe, efficient, and legal DC operation. Here's a look at what's involved.

By Peter Bradley

It might be said that lift trucks, so essential to distribution center operations, are only as safe and productive as their operators. But how can you ensure your drivers are competent to operate a forklift safely? What sort of training should you provide?

At a minimum, any training program has to meet federal requirements. Occupational Safety and Health Administration (OSHA) regulations specify what topics must be covered by a driver training program (essentially, a blend of "how-to" operating basics and safety information tailored to the specific site). They also touch on how that instruction should be provided and when employers must send drivers for refresher training.

As for who can provide that instruction, training is available from a variety of sources—packaged training programs, training from dealers and third-party consultants, and in-house instructional programs. But even if it hires an outside party, the employer itself is ultimately responsible for ensuring its drivers receive proper training. Lift truck training specialists say there are a number of steps companies can take to assure they're offering a sound program. Here are just a few pointers: ...